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Client Account Specialist

Full Time
Atlanta, GA 30309
Posted 30+ days ago
Job description
General Summary:
  • This position is eligible for remote flexibility. Details will be discussed during the interview process.

At Alston & Bird, our people trust the people they work for, take pride in what they do, enjoy the people they work with, and serve the communities in which they live. Our environment has been praised as one of the most open and receptive in the United States, not only among law firms, but also among all businesses. Alston & Bird has been ranked by Fortune magazine as one of the "100 Best Companies to Work For©" for 23 years in a row.
Under the direction of our Sr. Manager, the Client Accounts Specialist performs a variety of B2B collection duties including interacting with clients, partners, LAAs and various finance departments to ensure prompt payment of legal fees including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, while maintaining a positive client relationship. In this role, you will work directly with clients, attorneys, and billing secretaries to collect past due invoices all while being a part of a collaborative team. Essential Duties:
  • Analyze account history and independently prepare proper collection approach for each client, within assigned practice group responsibilities.
  • Interact with clients and attorneys, predominantly via self-initiated contact, while ensuring high level of responsiveness in pursuit of continued client satisfaction.
  • Handle communications from clients, and firm’s staff and attorneys, while maintaining a high level of tact and professionalism.
  • Research and resolve or initiate the resolution process for disputed, past due, or short paid invoices
  • Accurately record account status and maintain follow-up procedures electronically using ARCS collection software
Scope of Responsibility:
Operate from established Firm and human resource procedures and guidelines under direction from supervisor. Decisions are made within prescribed operating guidelines. Contacts are normally made with others inside and outside the Firm, including administrative personnel, partners, associates and staff, as well as clients. Skills Needed to be Successful:
  • Ability to express self-effectively.
  • Ability to establish effective working relationships throughout the Firm. Strong command of the English language.
  • Ability to effectively handle telephone calls with established Firm etiquette and professionalism.
  • Ability to work effectively with clients and other team members to resolve billing disputes, while maintaining a positive and friendly client relationship.
  • Thorough knowledge of Firm and Administrative Support Service standards, practices and procedures. Good business knowledge and excellent organizational skills for prioritizing workload.
  • Excellent problem-solving skills a must.
  • A working knowledge of Word, Excel, ARCS (Accounts Receivable Collection System) and Aderant preferred.
  • Law firm or professional services firm experience preferred.
Additional Information: Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.
If you need assistance or an accommodation due to a disability you may contact us at [email protected]
Professional business references and a background check will be required for all final applicants selected for a position.
Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.

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