Job description

Job Description

This position entails inbound and outbound phone calls and email correspondence from our members, delivery and installation teams and technicians in a friendly and efficient manner. Our staff operates as the liaison between Costco.com customers, vendors, buying and operations staff as well as assists callers with merchandise and services provided to our members.

We are looking for candidates who have a passion to provide excellent member service and are flexible with their schedules. Joining the Member Service Center is a great way to start your career at Costco. We are known to promote from within and have a great reputation for being one of America's best employers. Additionally, our employees get a free Costco membership!

Position Requirements

• Communications - Articulates information, both verbally and in writing, in a way that can be easily understood via phone calls and/or member facing chats.
• Member Service – Exhibits a professional demeanor while assisting members in a prompt and effective manner. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco’s Code of Ethics.
• Self-Motivated – Is well organized and able to prioritize and multi-task. Maintain a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times, including good follow through skills.
• Team Player – Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal.
• Problem Solver - Ability to identify and solve complex problems including problem de-escalation.
• PC Skills - Thorough understanding and comfortable maneuvering through multiple applications.

Application and Job Assessment:

Please follow this link to complete the two-step process-

https://costco.vii-verint.com/screener/positions/start_now/FPpz1rTBPBwm

Job Types: Full-time, Part-time

Pay: From $18.50 per hour

Schedule:

• Day shift
• Evening shift
• Weekend availability

Work Location: One location